Terms & Conditions

Effective Date: January 1, 2025

Welcome to Urban Stitch Mark. By accessing our website or placing an order with us, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or purchasing our products.

1. About Us

Urban Stitch Mark is an Indian clothing brand established in January 2025. We offer premium apparel and accessories designed for comfort, style, and quality.

2. Eligibility

By using our website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

3. Products & Pricing

  • All prices are displayed in Indian Rupees (INR).
  • We reserve the right to change prices, offers, or product availability without prior notice.
  • While we strive to ensure accurate product descriptions and images, slight variations in colour may occur due to screen settings and lighting.

4. Orders

  • An order is confirmed only after successful payment and order confirmation from Urban Stitch Mark.
  • We reserve the right to cancel or refuse any order due to stock unavailability, pricing errors, suspected fraudulent activity, or other legitimate business reasons.
  • If an order is cancelled after payment, the applicable refund will be processed to the original payment method.

5. Payments

We accept secure online payments through the payment methods displayed during checkout. Orders will be processed only after successful payment confirmation unless a different payment option is explicitly offered by us.

6. Shipping & Delivery

  • Delivery timelines are estimates and may vary due to courier operations, weather conditions, or other unforeseen circumstances.
  • Customers are responsible for providing accurate shipping details. Urban Stitch Mark is not responsible for delays or losses caused by incorrect information provided by the customer.

7. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are governed by our separate Return & Refund Policy. Please review that policy before placing your order.

8. Intellectual Property

All content on this website, including logos, product designs, graphics, photographs, text, and branding, is the exclusive property of Urban Stitch Mark and may not be copied, reproduced, distributed, or used without our prior written permission.

9. User Conduct

You agree not to:

  • Use the website for any unlawful purpose.
  • Attempt to interfere with the security or operation of the website.
  • Submit false, misleading, or fraudulent information.
  • Copy or misuse our content or intellectual property.

10. Limitation of Liability

Urban Stitch Mark shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our maximum liability shall not exceed the amount paid by the customer for the relevant order.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described in that policy.

12. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time. Updated versions will be published on this page, and continued use of the website constitutes acceptance of the revised terms.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in Chennai, Tamil Nadu.

14. Contact

For any questions regarding these Terms & Conditions or your order, please raise a service request through our website or contact us via our official social media channels.